Effective Date: January 10, 2024
Introduction
At VeniceLu, we are committed to customer satisfaction. If you’re not happy with your purchase, our refunds and returns policy explains the steps and conditions for returning a product purchased from bluelighteyesprotector.com.
Return Conditions
- Returns can be initiated within 30 days of the original purchase date.
- The product must be returned in the same condition as received: unworn, undamaged, and in the original packaging.
- Proof of purchase must be provided with the return.
Initiating a Return
- To start a return process, please contact us at [email protected] with your order details and the reason for the return.
- We will provide instructions on where to send returned products. Please note that our return address may differ from our corporate address.
Shipping Costs for Returns
- Customers are responsible for covering the shipping costs for returning items.
- Original shipping fees are non-refundable.
- If you are returning an item over a certain value, consider using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within a certain number of days.
Exchanges
- We replace items if they are defective or damaged upon arrival. If you need an exchange, please email us at [email protected].
Non-Returnable Items
- Certain types of items cannot be returned, like custom-made or personalized goods.
- Sale items are final sale and cannot be returned.
Late or Missing Refunds
- If you haven’t received a refund yet, first recheck your bank account.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Contact Information
For any questions about our refunds and returns policy, please contact us at:
VeniceLu
Email: [email protected]